Test Management Software Comparison
Qase vs. Zephyr Squad
Looking for a Zephyr Squad alternative? Qase offers more robust features, 35+ integrations, and frequent product releases. We’ve helped thousands of users migrate to Qase and improve the efficiency and observability of their testing.
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Enterprise-grade security99.9% uptimeFaster, more helpful supportComprehensive analytics
4.7 average out of 100+ reviews
Key differences
Qase is a standalone tool while Zephyr Squad is a Jira add-on — meaning Zephyr Squad’s performance, storage, user licenses, API limitations, and more are all dictated by Atlassian. Qase has a bilateral Jira integration so you can get all the benefits of Jira plus the flexibility of Qase.
Zephyr Squad users report that the tool feels abandoned due to the lack of updates and basic functionality such as batch edits, test parameterization, and AI-functionality. Meanwhile,
Qase has a public roadmap and offers a wide range of features, including AI test case generation and an AI Test Case Converter that converts manual tests to automated.
Security
SOC2/SOC 3, ISO 27001, CSA, and GDPR certified
None
Uptime
99.9% uptime
Frequent outages and performance complaints
Customer support
Live support 24/5 in all timezones for all tiers
No live support without paying extra, US hours minus holidays
Response time
5 minutes or less M-F 24 hours (verified)
No public commitment to response time
Read-only seats
$2-5 per user/month
None, all users require a paid license
Role-based access control
Yes, granular level controls, including custom roles
Limited to Jira roles
API
REST API, 600 requests per min, option to raise
REST API rate limits dictated by Atlassian, 500 requests per 5 min
Shared steps
Yes, create single Shared Steps or Shared Steps groups that contain multiple steps
No, steps must be recreated manually for every test project.
Test case review
Business plan & up enables test case review, with ability to add comments and request changes
No test case review
Analytics
Customizable widgets, RBAC links (include free read-only access), data for every test step
Limited to 3 report types
What customers say
At Qase we pay close attention to what the community and our customers say about their experience with Zephyr Squad so we can continue to make the best Zephyr Squad alternative. You don’t have to take our word for it, we’ve collected helpful Zephyr Squad reviews to highlight why Qase is a better choice.
Competitors are inflexible, tied into Jira directly using test cases as Jira tasks. I found this just causes more issues, in an environment where the development and project management teams already have complicated Jira workflows. Qase integrates with Jira in a couple of clicks. The best of both worlds.
A big disappointment is that there is no easy / obvious way to create a test case from a Jira issue and have it linked back to the issue.
The support is outstanding, whenever I have an issue I hear back VERY quickly. Plus they're very responsive to feedback and it's nice to know that my feature requests are considered seriously.
Lacking a lot of features and is in dire need of some quality of life improvements. This appears to be dead software and I would not recommend investing your time in this.
Support, pricing, interface, functionality, and overall speed are key when evaluating any SaaS and Qase checks all the boxes.
Bad performance and frequent outages lately. Greatly impacts our business because it usually occurs during our operating hours for several hours. Contacted the support, and the only suggestions received were to monitor the StatusPage for service restoration.
Customer support answers messages in 1 minute and gives a comprehensive answer to any question that I have. I love the polite and friendly support team which helped me, and even rescued me a couple of times.
It's a daily struggle to add and run test cases. I have an open ticket for almost a year and we're still waiting for a fix even after Smartbear was able to repeat the problem shortly after the case was opened. Unacceptable!
Since we started using Qase, testing has become more fun and much faster. We are now doing more tests in 2 days than before in 2 weeks.
It's too slow. I struggle to add a test case, like 1 per 3 mins. The support is not professional. I have an open ticket for half a year, with video reproductions of the issue and all the needed info. Still waiting for a response and a fix. Stay clear.
Feature spotlight: custom dashboards
With Qase, you can build as many different reporting dashboards as you’d like and customize each one by creating and rearranging widgets. Your workspace automatically includes a Get Started dashboard that features data from all projects in your workspace, making key metrics easily discoverable. And if you want to share insights, all reports can be shared externally through a one-click link.
Compared to...
Zephyr Squad offers only 3 report types, all of which mimic an Excel spreadsheet and offer limited configuration options. Reports are also only available through Jira, which means you’ll need a paid Jira license for every person who views them.
Additional resources
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